Jia Qi Lim, Nicole Sze Ting Lim, Maya Zheng, and Swee Lan See. 2016. A Study on Trust in Pharmacists for Better HAI Design. In Proceedings of the Fourth International Conference on Human Agent Interaction (HAI '16). ACM, New York, NY, USA, 83-84. DOI: http://dx.doi.org/10.1145/2974804.2980507
Trust is a fundamental element in human cooperation and a critical factor in determining the success of human-human communications. This paper investigates trust in pharmacists and their customers and provides an insight into how trust is being established to effect human-human and human-agent interactions (HAI), in order to promote better design of robotic agents, such as a robot pharmacyadvisor, in support of the healthcare industry.